Customer Service Mysteries

Have you always wondered why public address systems are often inaudible or why you have to pay for incoming and outgoing calls on cell phones? AOL has answered these and 8 other common questions about customer service practices. The site is:

http://articles.news.aol.com/business/_a/
pet-peeves-in-customer-service/20061030080009990001

Thanks to Marylaine Block’s “Neat New” site http://marylaine.com/neatnew.html for the link.

posted by Karen


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