Have you always wondered why public address systems are often inaudible or why you have to pay for incoming and outgoing calls on cell phones? AOL has answered these and 8 other common questions about customer service practices. The site is:
http://articles.news.aol.com/business/_a/
pet-peeves-in-customer-service/20061030080009990001
Thanks to Marylaine Block’s “Neat New” site http://marylaine.com/neatnew.html for the link.
posted by Karen